Terms of Service

1. Who these terms are for

Hadeya provides an appointment booking platform for service businesses. It gives your business a booking chat link to share with your customers; a customer who opens the link reaches an automated appointment-booking assistant that uses AI to interpret booking-related messages, books appointments into available slots, collects payments through Safepay, and shows bookings on a dashboard.

These terms are an agreement between Hadeya and the businessthat creates an account (“you”). If you are a customer booking an appointment through a business that uses Hadeya, your booking contract is with that business — its own booking, cancellation, and refund terms apply. Our Privacy Policy explains how Hadeya handles customer data.

Hadeya is an independent service. It is not a WhatsApp or Meta service provider, and is not owned, sponsored, or endorsed by Meta or WhatsApp.

2. Accounts and security

You must provide accurate information when signing up, keep your login credentials secure, and be authorised to act for the business you register. You are responsible for activity under your account. You must limit access to authorised staff, remove access for people who leave your business, and promptly notify us at admin@hadeya.online if you suspect your credentials have been compromised or your booking link is being misused.

3. Your booking link

We issue your business a booking chat link. You decide where to share it — on your website, in your social profiles, or as an automated reply sent from your own WhatsApp Business account or similar messaging tool. Anyone holding the link can start a booking conversation, so treat it as public information.

Any messaging account you use to hand out the link — a WhatsApp Business account included — is yours and stays entirely under your control. Hadeya does not connect to, manage, or receive messages from it, and complying with that platform's terms for the messages you send there is your responsibility. If the platform restricts or suspends your account, Hadeya cannot restore it, and your booking link continues to work through every other channel you share it on.

4. Messaging rules

The booking chat is customer-initiated: a customer opens your link and starts the conversation, so no prior opt-in is needed for that. Hadeya then sends booking confirmations and appointment reminders by SMS and email to the contact details the customer gave during the booking.

For any other messaging you send through Hadeya, you warrant that you have obtained legally valid consent (opt-in) to contact the customer, provided any privacy notices required by law, and obtained their phone number and email address lawfully. You must honour opt-out requests promptly, and you must not upload or message purchased, scraped, or otherwise unlawfully collected contact lists.

You remain responsible for where you publish your booking link and for keeping it out of contexts that would mislead customers about who they are dealing with. SMS and email delivery depends on third-party carriers and providers, and Hadeya is not responsible for messages they reject, filter, or fail to deliver.

You must maintain at least one clear way for customers to reach a human — for example a phone number, email address, or staff handover — and keep valid customer-support contact information on file with Hadeya.

5. The booking assistant

The booking assistant is an automated appointment-booking tool that uses AI to interpret booking-related customer messages. You may not configure or use it as a general-purpose chatbot, content generator, or AI assistant for purposes unrelated to appointment booking and related customer service.

The assistant schedules appointments using the availability information provided through the service. Like any automated system, its responses may contain errors, omissions, or misunderstandings, and Hadeya does not guarantee that every proposed or confirmed appointment will be error-free. The dashboard is Hadeya's primary administrative record of bookings; businesses should review it and correct mistaken appointments there, and you remain responsible for resolving booking disputes with your customers.

6. Acceptable use

You may not use Hadeya to send spam or unsolicited marketing, to offer illegal services, to harass or deceive customers, or for business activities that are unlawful or that we reasonably regard as high risk — such as gambling, adult services, and regulated medical, financial, alcohol, or tobacco offerings that are banned or subject to licensing or age requirements in the countries you operate in. We may ask you for licenses or other verification, refuse onboarding, and suspend or terminate affected accounts.

7. Fees

Use of Hadeya may be subject to subscription and usage fees as published or agreed with you, plus applicable taxes. Where SMS or other third-party messaging charges are passed on to you, they are itemised separately from Hadeya's own fees. We may suspend service for non-payment after notice.

8. Customer bookings and payments

Payments for bookings are processed by Safepay. Hadeya is not a party to the transaction between a business and its customer: the business is responsible for providing the booked service, and for its own cancellation and refund policy. Refunds are issued by the business through Safepay; Hadeya does not hold customer funds.

9. Your content and our IP

You retain ownership of the content you provide — business name, logo, service descriptions, prices, and similar — and warrant that you own it or have permission to use it. You grant Hadeya a limited license to host, process, and display that content solely to provide the service. Hadeya retains all ownership of its software, interface, and underlying intellectual property.

10. Data

Our Privacy Policy explains what data we collect and how it is used. Businesses are responsible for handling their customers' data lawfully and only using it in connection with the bookings it was shared for.

11. Suspension and termination

You may stop using Hadeya or request account deletion at any time, and we will disable your booking link on request. We may suspend or terminate access for breach of these terms, with notice where reasonably possible — and immediately, without notice, where we reasonably suspect fraud, prohibited activity, a security risk, unlawful conduct, messaging abuse, non-payment, or a risk to our platform.

12. Indemnity

You will indemnify Hadeya against claims, losses, and costs (including reasonable legal fees) arising from your content, your services, your violation of law or of the terms of any third-party platform you use to reach customers, your communications with customers, or your failure to obtain required customer consents.

13. Disclaimer and limitation of liability

Hadeya is provided “as is” without warranties of any kind. To the maximum extent permitted by law, Hadeya's total liability to a business for claims arising from the service is limited to the fees that business paid to Hadeya in the three months before the claim, and we are not liable for indirect losses such as lost profits or lost bookings. Nothing in these terms excludes liability that cannot be excluded under applicable law, including for fraud or wilful misconduct.

14. General

We may update these terms as the service evolves; material changes will be announced by email or on the dashboard, and continued use after a change means acceptance. These terms are governed by the laws of Pakistan, and disputes between you and Hadeya are subject to the jurisdiction of the courts of Pakistan (they do not govern your separate agreements with third parties). If any provision is unenforceable, the rest remain in effect; a failure to enforce a provision is not a waiver. You may not assign these terms without our consent; we may assign them as part of a reorganisation or sale of the service. Neither party is liable for delays caused by events beyond its reasonable control. These terms are the entire agreement between you and Hadeya about the service, and sections 8, 9, 12, and 13 survive termination.

Contact

Questions about these terms: admin@hadeya.online.